Customer Service Portal
The Cooper Power Systems RF AMI solution is a superior performing mesh technology that is a robust and intelligent meter networking architecture. Cooper Power Systems RF solution is 100% self-forming, self-managing, and self-healing, providing lower implementation costs and lower maintenance costs, resulting in a lower total cost of ownserhip. Scalability and interoperability are at its foundation and most notably, Cooper Power Systems RF mesh can provide an integrated single network solution for electric, water and gas utility’s advanced meter data collection that ensures a unified approach to communication protocols, security and on-going technology advancements.
The browser-based software has a Web interface to provide greater flexibility and functionality across utility departments. The incorporation of a customizable information portal puts the most used functions of utility employees at their fingertips.
The Cooper Power Systems Yukon Advanced Energy Services Platform interfaces to many popular utility software programs and is MultiSpeak compliant. Our software group has extensive experience integrating with a variety of systems and is committed to helping utilities maximize the value of their software systems.
Yukon is a powerful software suite that provides tools for all aspects of a utility’s business. Yukon is the foundation supporting Cooper Power Systems vision to implement your Smart Grid initiative. The software is an innovative, flexible, and intelligent platform that is scalable for all types of deployments and supported by a full-time team of dedicated personnel.
Yukon’s browser-based client server allows users across all areas of the utility to take advantage of the data gathering and analysis capabilities of the system. Specific areas of the AMI Server allow users to:
- Speed billing collections
- View and settle high bill complaints
- Conduct research and other day-to-day processing of AMI data in an energy based business
This functionality gives customer service representatives the information they need to effectively and efficiently handle customer inquiries immediately, as no call back is necessary.
Engineering and operations can utilize the system for monitoring end-of-line voltages, collecting profile data for transformer loading analysis or general outage analysis. Data collected may be exported into a variety of standard reports for analysis or can be automatically transferred to other systems within the environment.